duo mobile new phone number
You may be prompted to Verify Ownership of your phone number. Setting up Duo on a New Device.
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The code will be texted to the new phone if it has the same phone number as the old phone.
. If you get a new smartphone or mobile device you need to add the new phone and remove the old one by visiting the HarvardKey self-service portal and choosing Set-up Manage Your Two-Step Verification in Manage Your Services Account If the number is the same you can get a phone call or SMS text message there in order to get into the Manage Devices page. Setting Up an Existing Duo Account on Your New Smartphone. On the My Settings and Device page click on Device Options for your mobile phone.
Unlock from your two-factor cell phone number. Click Reactivate Duo Mobile. As long as your phone number hasnt changed you can easily port your Duo 2-factor authentication over without needing to contact Information Security.
If a phone number is added users will have the option to receive a phone call from DUO on their smartphone for authentication. Select Other and cell phones and click Continue. Click on Add another device link.
You have now authenticated your sign on. If you ever get locked out of the Duo Mobile app text 866-305-0092 with the word. From the My Settings Devices click Device Options next to the old phone number.
Click the Add Phone button. Your device is ready to approve Duo authentication requests. Enter your cell phone number.
Select the option to replace the device. After adding a mobile phone to a user in the Duo Admin Panel the user will be able to authenticate using phone call or SMS passcode. You will be prompted with a QR code to scan.
Reactivating or Activating a New Device with an Existing Phone Number. Enter your passcode in the box next to Log In. Select Mobile phone and click Continue.
Click on the trash can to delete the old number. Go to start of metadata. Ad Download free Duo Mobile for Android iOS Now.
The instructions below show adding a new mobile phone to Duo. Select the type of mobile phone you are adding and click Continue. Select the type of device and provide the phone number.
Click Send me a Push to give it a try. Visit Net ID Center. Select Device Options next to the old phone information.
Click Text Me enter the 6-digit code received in box 2 then click Continue. Follow the screen prompts to select the type of phone add the new phone number install the Duo Mobile app on your phone or click I have Duo Mobile installed. Select next to the phone number you wish to reactivate.
From time to time we all replace our smartphones for one reason or another. Call us using your regional support phone number as listed below. Visit Net ID Center.
Depending on the type of device you are adding the instructions may be slightly different. Choose the device type as either iPhone Android etc. If you have more questions about this email ITHELPclemsonedu or call 864-656-3494.
All you need to do is tap Approve on the Duo login request received on your phone. If your phone number did not change when you received your replacement phone you can use the call option to authenticate and log into Duo. Select next to the phone number you wish to reactivate.
Install the DUO Mobile app on the new phone via the app store or play store depending on the type of device you have. If there us a new device with the same phone number as the old device the best time to get the new device activated is while in possession of both devices to. Choose the one that works best for you.
U-M will only use your phone number for the Duo service and you can modify or remove it from the system at any time. The process below is designed to work only if you kept the same phone number but have a different device. To add a phone scroll down to the Phones table on the users properties page and then click the Add Phone button.
Select Device Options in blue next to your phone number. Initiate a case by clicking on the Support Panel in the sidebar of your admin dashboard. Once installed text the word Duo from either SMS or Whatsapp to 866 305-0092 to link your account.
Duo New Phone Setup Watch later Watch on Start by installing Duo Mobile on your new device. Enter the code in the Login field to get to the My Settings and Device page. Scan the QR code provided with the smartphone to activate your Duo app.
If you have a new phone and need to update the phone number for MFA or reactivate Duo because it is not responding do the following. If your phone number has changed contacted SOM IT by calling 203-432-7777 or emailing somityaleedu. Add a New Device in Duo Phone Number or Mobile App This document provides instructions for adding devices after an initial device has been enrolled in Duo for two-factor authentication.
This is used if you have a new phone with the same phone number and need to reactivate Duo Multi-Factor Authentication. Duo Mobile can be activated on a new device that uses the same phone number as an old device on a different platform via the self-service device management options in the Duo prompt if enabled by your Duo admin or you can contact your IT help desk or Duo admin to request assistance reactivating the accounts on the new device. There are a few different ways to contact Duo Support.
Select Reactivate DUO App. Select Add Another Device at which point you are prompted that the phone number already exists. Call Duo Support United States 1 866 760-4247 United Kingdom.
Authenticate by sending a text message or phone call DUO push will not work Select Manage my 2FA under 2-Factor Authentication. Link is external site and log in if the number is still the same use another option other than duo smscall phone Under Manage Devices Click to select the desired device you would like to. If you have a new phone number please call ITS at 419-372-0999 for assistance.
Authenticate by sending a text message or phone call DUO push will not work Select Manage my 2FA under 2-Factor Authentication. For example if you are adding a tablet you will be prompted to install the Duo Mobile app as. Select Reactivate DUO Mobile.
On the Activate Duo Mobile by Email screen select Continue to finish the enrollment process. Verify that its correct and click Continue. Visit the Multi-Factor Authentication.
Your new phone should receive a text message with a 7-digit passcode. The Duo Control Panel will refresh with the My Settings Devices page where your newly added device should be listed. Click on the activation link within the text message to complete the process.
Install the DUO Mobile app on the new phone via the app store or play store depending on the type of device you have. A phone number is not needed for a tablet but it is optional when registering a smartphone. Select Reactivate Duo Mobile to have your new device activated using the same mobile number.
Created by Page Griffin last modified by Wilson Connie on Aug 10 2021.
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